Terms of service
TERMS OF SERVICE
Last updated: June 2026
Overview
This website is operated by Lumiana. Throughout this document, the terms "we," "us," and "our" refer to Lumiana. By visiting our website at shoplumiana.com and/or purchasing something from us, you engage with our services and agree to be bound by the following terms and conditions. Please read them carefully before using our site or placing an order.
We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1. Eligibility
By using this website, you confirm that you are at least 18 years of age, or that you are the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or services for any illegal or unauthorised purpose, and you must not, in the use of our services, violate any laws in your jurisdiction.
2. Use of the Website
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, use of the website, or access to the website without our express written permission.
You must not transmit any harmful, offensive, or disruptive content through our website. We reserve the right to refuse service to anyone for any reason at any time.
We are not responsible if information made available on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting additional, more accurate, or more timely sources of information.
3. Products & Availability
All products are subject to availability. We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our sole discretion on a case-by-case basis.
We reserve the right to discontinue any product at any time without notice. Any offer for a product or service made on this website is void where prohibited by law.
Product images are displayed as accurately as possible, however we cannot guarantee that your device's display of colours will be completely accurate. We are not responsible for slight variations in colour, texture, or appearance between the product displayed online and the product received.
4. Pricing & Payment
All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue any product or promotion at any time.
We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price, whether due to typographical error, system error, or any other reason. If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method.
Payment must be received in full before your order is dispatched. We accept all major payment methods as displayed at checkout. By submitting your payment information, you confirm that you are authorised to use the payment method provided.
5. Accuracy of Billing & Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, or orders that use the same billing or shipping address.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
6. Shipping & Delivery
All shipping is governed by our Shipping Policy, which is incorporated into these Terms of Service by reference. By placing an order, you agree to the terms outlined in our Shipping Policy available at shoplumiana.com.
Lumiana is not responsible for delays caused by shipping carriers, customs authorities, weather events, or any other factors outside of our control. Estimated delivery timeframes are not guaranteed.
7. Returns & Refunds
All returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms of Service by reference. By placing an order, you agree to the terms outlined in our Return & Refund Policy available at shoplumiana.com.
8. Intellectual Property
All content on this website — including but not limited to text, graphics, logos, images, product descriptions, and design elements — is the property of Lumiana and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.
The Lumiana name, logo, and all related marks are trademarks of Lumiana. Unauthorised use of any of our trademarks is strictly prohibited.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Lumiana. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the terms and privacy policies of any third-party websites you visit.
10. Disclaimer of Warranties
We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of our website will be accurate or reliable. You expressly agree that your use of the website is at your sole risk.
Our products are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either expressed or implied.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Lumiana, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or other intangible losses — resulting from your use of or inability to use our website or services.
Our total liability to you for any claim arising from or relating to these Terms of Service or our services shall not exceed the amount you paid for the order in question.
12. Indemnification
You agree to indemnify, defend, and hold harmless Lumiana and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees — including reasonable legal fees — arising from your violation of these Terms of Service or your use of the website.
13. Governing Law
These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the jurisdiction in which Lumiana operates, without regard to its conflict of law provisions.
Any disputes arising from these terms shall first be attempted to be resolved through good faith negotiation. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts in the applicable jurisdiction.
14. Changes to Terms of Service
We reserve the right to update or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last updated" date at the top of this page. It is your responsibility to review these Terms periodically.
Your continued use of our website after any changes are posted constitutes your acceptance of the revised Terms of Service.
15. Contact Us
If you have any questions about these Terms of Service, please contact us:
📧 Email: lumiana@outlook
🕐 Response Time: Within 24–48 business hours